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Customer Service Contact Details

If you can't find the answer to your question via our help centre articles below, you can contact our customer service team by clicking the red chat/help icon on the bottom right side of your screen. We are also available via Facebook and X (formerly Twitter).

If you'd prefer to email us instead, you can do so customerenquiries@cottonon.zendesk.com

Alternatively, you can call us on +27 87 550 4383 between 9 am and 6 pm ST.

Please note that our chat function is the quickest way to get a resolution - our email channel may take up to 24 hours to receive a response.

Delivery & Tracking 
Information on delivery times, fees and Deliver to Store.

Ordering & Accounts
Information on updating your order, payment options, online accounts and email subscriptions.

Returns
Returns policy information and how to make your return.

Product & Store
Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.

Promotions & Gift Cards
Information on using a promo code to place your order and gift cards.

Contact Us & General Info
Information on our Foundation, ethics, contacting our recruitment or marketing teams.

 

 

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