Delivery & Tracking
International Delivery Information
International Delivery is not available from our South African website. Please choose one of the following countries to place your order: Australia New Zealand USA Singapore Malaysia Hong Kong Un...
South African Delivery Information
Click & Collect - R20FREE for orders over R300 Delivered from our warehouse to select stores. Delivery to Gauteng & Kwazulu-Natal stores within 2 business days Delivery to Western Cape, Limpopo, N...
What happens if my order is received damaged or incomplete?
Sorry your order hasn't arrived as it should have. Please get in touch so that we can assist you further. To speed up the process make sure you include: Your order number Your full name and email ...
How can I track the delivery of my order?
Your order will be shipped by Dawn Wing, once your order leaves our warehouse, you’ll receive an email with a Waybill number that can be used to check your parcel’s progress. To track your parcel a...
Where is my tracking number?
If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse.
Where can I collect my Click & Collect order?
Click & Collect is available in select stores. You can find your nearest Click & Collect store during checkout or on any product information page.
Click & Collect - Parcel Collection
What time can I collect my order from the store?The opening hours are displayed in the checkout when you select a store. To confirm opening hours, you can contact the store directly. How will I kno...