Product & Store
Retail Store Enquiries
How can I contact a store?
Please refer to our Store Finder for the contact details of your nearest store.
Store locations and opening hours
You can find out store opening hours online via our store finder.
Do you offer Deliver to Store or store transfers?
You can order via Deliver to Store and pick up in select stores. Our retail stores are not able to transfer stock to another store, however, may be able to assist with ordering products from our w...
How do I order via Store to Door?
Looking for something you want in-store but can't find the size or style you're after? Our in-store team can order the item/s you need from our warehouse and have it delivered to your door via our ...
Where can I find a size guide?
There is a link to our size guide on the item page. This can be located just below the different color options, above and to the right of the size options for the current item. Alternatively, you c...
Do you stock the same products online and in-store?
Our online store does not always stock the same items you'll find in-store, and prices may not be the same in-store as online. If you would like to check whether an item you found online is availab...
How can I find an item in store?
If you're looking to purchase a specific item in-store you can check stock levels via the product page. Head to the product you're after, select the in-store tab, the size you need and enter your ...
How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition or the material it is made from. If you can’t find this information in the product description, please get ...
How can I search for a product online?
Head back to our home page Enter your search term in the search box on the top right side of the page, then hit search What search term should I use? You can search by any word related to the pr...
Can I use a gift card to purchase items online?
Yes, gift cards with pin numbers purchased in South Africa from Cotton On Group stores are now valid for use online and in store. Please note: cards purchased via a third party are not valid for o...
How do I find out my gift card balance?
Forgotten your gift card balance? Don't worry, it happens to the best of us! You can check if there is anything left on your gift card, by adding it to your bag at check out. If there is a balance...