How can I track my order?
Once your order leaves our warehouse, you’ll receive an email with a Waybill number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, just f...
How much will delivery cost?
Visit Delivery to see delivery fees and information.
Will a Public Holiday delay my delivery?
If your order is placed on a Public Holiday it will not be processed and despatched until the next business day. During National and State specific public holidays or busy sale periods you may expe...
Do I need to sign for my order?
All orders sent within South Africa require a signature on delivery. If unable to sign for your order, DPD will leave a note with instructions to pick up from a designated post office.
Do you deliver internationally?
International Delivery is not available from our South African website. Please choose one of the following countries to place your order: Australia New Zealand USA Singapore Malaysia Hong Kong Un...
Which stores offer Deliver to Store?
Deliver to Store is available in select stores. You can find your nearest Deliver to Store location during checkout. Just select Deliver to Store as your delivery method and then enter your suburb ...
How do I collect my Deliver to Store order?
We’ll be in touch by email and/or SMS as soon as your order is ready to be collected from your nominated store. Once you receive this message just head to the counter, and any of our team members w...
Which stores offer Store to Door
Store to Door is available in all Cotton On Group stores.