Orders & Payments
Why does the item in my bag now say it is unavailable?
When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. So, on oc...
Can I change or update my online order?
We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. If you are able to immediately give us a call or chat to us vi...
What payment methods do you accept online?
You can place your online order using any of the following payment options: Visa MasterCard iPay Payflex Cotton On Group Gift Card
How secure is my credit card and personal information?
Your security while shopping online with the Cotton On Group is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all...
I can't log into my account
*Please note, an online shopping account is different to a Perks membership. If you can't remember your password, just click the Forgotten Password link from the My Account page at the top of the w...
How do I unsubscribe from emails?
You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails. This will take you to the preference centre where...
Can I save an item to a wish list?
If something's caught your eye but you're not ready to buy it now, you can add it to your wishlist, and come back later when you’re ready to shop. Just click on the heart next to the "Add To Bag" b...