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My promo code doesn't work

Having trouble with a promo code?

If your promo code won’t apply or you get an error message, check whether the following applies to you:

  • You’ve already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your shopping bag aren’t excluded items.
    Some common exclusions are sale/clearance products, personalised products, gift cards and charity items.
  • The code has been entered incorrectly. Whoops! The codes are case sensitive so enter it exactly as it is written and try again.
  • The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.

If you have checked all of the above and are still having issues with the code, we'll need to see a screenshot of your shopping bag that shows the promo code and all items in your bag. 

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